Case Study 6: AI-Powered Lead Scoring with Zoho Zia + CRM

Client: Digital Marketing Agency, U.S.
Industry: Marketing / Ad Tech
Tech Stack: Zoho CRM, Zia AI, Zoho Analytics
Timeline: 1 month
š§© Challenge
The agency received too many low-quality leads from ad campaigns and wanted a smarter way to prioritize those most likely to convert.
š ļø Our Solution
Configured Zia AI lead scoring in Zoho CRM using behavioral and demographic data
Customized scoring model based on past deals, response times, and email opens
Built a Zoho Analytics dashboard to visualize trends and performance
š Results
Improved sales team efficiency by 33%
Reduced average follow-up time on hot leads to under 1 hour
Boosted lead-to-close rate by 18%
āOur sales team now focuses on leads that matterāthanks to Ziaās intelligence and Lantelās CRM setup.ā ā Director of Sales, AdPro Agency