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Case Study 6: AI-Powered Lead Scoring with Zoho Zia + CRM

Client: Digital Marketing Agency, U.S.
Industry: Marketing / Ad Tech
Tech Stack: Zoho CRM, Zia AI, Zoho Analytics
Timeline: 1 month

🧩 Challenge

The agency received too many low-quality leads from ad campaigns and wanted a smarter way to prioritize those most likely to convert.

šŸ› ļø Our Solution

  • Configured Zia AI lead scoring in Zoho CRM using behavioral and demographic data

  • Customized scoring model based on past deals, response times, and email opens

  • Built a Zoho Analytics dashboard to visualize trends and performance

šŸ“ˆ Results

  • Improved sales team efficiency by 33%

  • Reduced average follow-up time on hot leads to under 1 hour

  • Boosted lead-to-close rate by 18%

ā€œOur sales team now focuses on leads that matter—thanks to Zia’s intelligence and Lantel’s CRM setup.ā€ — Director of Sales, AdPro Agency